Refund policy

Last updated: July 2026

At Cherie Naomi, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed.

  • Be in their original condition with all tags attached.

  • Be returned in their original packaging where possible.

  • Show no signs of wear, damage, perfume, deodorant, makeup, or other use.

We reserve the right to refuse returns that do not meet these conditions.

Hygiene Products

For hygiene reasons, we cannot accept returns of:

  • Panties and briefs

  • Bodysuits without the original hygienic protection intact

  • Hosiery, tights, stockings, and socks

  • Opened shapewear where hygiene seals have been removed

  • Any product specifically marked as non-returnable for hygiene reasons

If a hygiene seal has been removed or the item has been worn, the return cannot be accepted unless the item is faulty.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will resolve the issue as quickly as possible.

How to Return an Item

To initiate a return:

  1. Contact our customer support at support@cherienaomi.com.

  2. Include your order number and the item(s) you wish to return.

  3. We will provide return instructions.

  4. Securely package the item and send it back using a trackable shipping service.

Unless the return is due to our error or a faulty product, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless required by law or where the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or product, please return the original item (if eligible) and place a new order.

Sale Items

Sale and promotional items may be returned unless explicitly marked as Final Sale or Non-Returnable at the time of purchase.

Tailoring & Alteration Services

Items that have been altered or tailored at the customer's request cannot be returned unless they are faulty or required by applicable consumer law.

Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you generally have the legal right to withdraw from your purchase within 14 days of receiving your goods, except for products excluded under applicable consumer protection legislation, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@cherienaomi.com

We appreciate your trust in Cherie Naomi and are committed to providing exceptional customer service.