Shipping policy

Last updated: July 2026

At CherieNaomi, we are committed to delivering your order safely, quickly, and with the care it deserves.

Processing Time

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, holidays, or periods of exceptionally high demand, processing times may be slightly longer.

Shipping Destinations

We currently ship to most countries within the European Union. If your country is not available during checkout, please contact our customer support and we'll be happy to assist you.

Delivery Times

Estimated delivery times after dispatch:

  • Finland: 2–5 business days

  • Other EU countries: 3–10 business days

Please note that these are estimated delivery times and may vary depending on your location, local courier services, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected shipping method.

Free standard shipping is available on all EU orders over €149.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number (where available), allowing you to follow your parcel throughout its journey.

Customs & Import Duties

Orders shipped within the European Union are generally not subject to customs duties or import taxes.

If you order from outside the EU (where available), you may be responsible for any customs duties, import taxes, or local fees imposed by your country's authorities.

Delivery Delays

While we work with trusted shipping partners, unforeseen delays can occasionally occur due to:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • National holidays

  • Other events beyond our control

We appreciate your patience should such situations arise.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

CherieNaomi cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at support@cherienaomi.com.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

Split Shipments

In some cases, your order may be shipped in multiple parcels to ensure faster delivery or due to stock availability. If this happens, you will receive tracking information for each shipment.

Questions

If you have any questions regarding shipping or delivery, please don't hesitate to contact our customer support.

Thank you for choosing CherieNaomi.