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1. Seller Information

Store: Cherienaomi.com
Legal company: Vossen Capital Group Oy
Business ID: 3378232-8
Registered address: Kiveriönkatu 23 B13, Lahti, 15200
Email: support@cherienaomi.com

2. Eligibility

You must be at least 18 years old or have permission from a legal guardian to place an order. You are responsible for ensuring that the information provided during checkout is accurate and complete.

3. Products

We aim to display product descriptions, colours, measurements and images as accurately as possible. Colours may appear slightly different depending on your screen and device settings.

Product availability may change without notice. If an ordered product is unavailable, we will contact you and refund any amount already paid for that product.

4. Prices

All prices are shown in the currency selected on the website and include applicable value-added tax unless stated otherwise.

Shipping charges and any other applicable costs will be displayed before the order is confirmed. Customers ordering outside the European Union may be responsible for local customs duties, import taxes or handling charges.

We reserve the right to correct an obvious pricing or technical error where the customer knew, or reasonably should have understood, that the displayed price was incorrect.

5. Orders and Contract Formation

You may review and correct your order before completing checkout. By clicking the final payment or order confirmation button, you submit a binding order and accept the obligation to pay.

A sales contract is formed when we send you an order confirmation by email. Please contact us promptly if you notice an error in your order details.

6. Payment

Available payment methods are displayed during checkout. Payments may be processed by independent payment service providers, whose own terms and privacy notices may also apply.

The full order amount must be paid or authorised before the order is dispatched, unless a separate payment arrangement has been offered at checkout.

7. Shipping and Delivery

Orders are normally delivered within approximately 5–8 business days. Delivery times are estimates and may vary depending on the destination, product availability, public holidays and carrier delays.

Available delivery destinations, methods and prices are shown during checkout. Responsibility for the products passes to you when you, or a person appointed by you, receives the delivery.

Please inspect the parcel after delivery and contact us promptly if it appears damaged or if any products are missing.

Failure to collect a parcel does not automatically constitute a valid withdrawal from the purchase. You must notify us separately if you wish to cancel your order. Reasonable direct costs caused by an uncollected parcel may be charged where permitted by law.

8. Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

The withdrawal period begins on the day after you, or a person appointed by you other than the carrier, receives the product. For an order containing several products delivered separately, the period begins when the final product is received.

To exercise your right of withdrawal, you must notify us clearly within the 14-day period. You may use the withdrawal function provided on our website or contact us at [customer service email].

After notifying us, you must send the products back within 14 days. Return instructions and the return address will be provided after your request has been registered.

9. Return Conditions

You may examine and try on a product in the same way as you would in a physical store. Returned products must be kept clean and handled carefully.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and fit.

Products should be returned with their original tags, accessories and packaging where reasonably possible. Removing packaging does not by itself remove your statutory rights.

The customer is responsible for the direct cost of returning unwanted products unless the product is defective, incorrect or we have agreed otherwise.

The right of withdrawal may not apply to:

• Products made or altered according to the customer’s specifications;
• Clearly personalised products;
• Sealed hygiene-sensitive products after the seal has been removed, where the legal exception applies; or
• Other products or services excluded from withdrawal under applicable consumer law.

10. Refunds

When a valid withdrawal is made, we will refund the product price and the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from choosing a more expensive delivery method are not refundable unless required by law.

Refunds will be made using the original payment method within 14 days of receiving the withdrawal notice. We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back.

11. Faulty or Incorrect Products

If a product is defective, damaged, incorrect or does not correspond to its description, please contact us as soon as reasonably possible and include your order number and photographs where relevant.

Depending on the circumstances and applicable consumer law, you may be entitled to repair, replacement, a price reduction or cancellation of the purchase. We will cover reasonable return costs when a product is confirmed to be defective or incorrect.

Nothing in these Terms & Conditions limits your mandatory statutory rights concerning defective or non-conforming products.

12. Perfect Fit Tailoring Service

Our Perfect Fit tailoring service is currently available only in Finland.

After purchasing a garment, you will receive instructions explaining how to request tailoring. You may first try the garment at home and let us know which adjustments you would like.

We will review your request and provide a quotation before any tailoring work begins. The quotation will describe the agreed alterations, price and any applicable shipping costs.

Once you accept the quotation, you may send the garment to the address provided. More extensive alterations may require an in-person fitting, which will be arranged separately.

After the alterations have been completed, the garment will be shipped back to you using the agreed delivery method.

If you request the tailoring service to begin during its applicable 14-day withdrawal period, you will be asked to provide an explicit request for the work to begin. If you cancel after work has started, you may be required to pay a reasonable amount for the work already completed.

Once the tailoring service has been fully performed with your prior consent, the withdrawal right relating to the completed service may no longer apply. A garment altered according to your specifications is personalised and cannot be returned merely because you changed your mind.

This restriction does not affect your statutory rights if the tailoring service was performed incorrectly or the garment is otherwise defective.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions, validity periods and product exclusions. Unless otherwise stated, only one discount code may be used per order.

Discount codes cannot normally be exchanged for cash or applied retrospectively to completed orders.

14. Intellectual Property

All website content, including text, product descriptions, graphics, photographs, logos, videos and website design, is owned by or licensed to CherieNaomi and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute or commercially use website content without prior written permission.

15. Privacy and Cookies

We process personal data in accordance with our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy or cookie settings.

16. Liability

We are responsible for losses that are a foreseeable consequence of our breach of the sales contract. We are not responsible for indirect or unforeseeable losses, loss of business or other commercial losses arising from a consumer purchase.

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.

17. Events Beyond Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances beyond our reasonable control, such as natural disasters, strikes, transport disruptions, government restrictions, serious technical failures or interruptions affecting payment or delivery networks.

We will take reasonable steps to minimise the effects of such circumstances and inform affected customers when appropriate. Your statutory rights in the event of delayed delivery remain unaffected.

18. Complaints and Dispute Resolution

Please contact us first so that we can attempt to resolve any complaint directly.

Consumers residing in Finland may obtain guidance from the Consumer Advisory Services of the Finnish Competition and Consumer Authority. If a dispute cannot be resolved through negotiation, the consumer may refer the matter to the Finnish Consumer Disputes Board.

Consumers residing in another European Union country may also contact their local European Consumer Centre for assistance with cross-border disputes.

19. Governing Law

These Terms & Conditions are governed by Finnish law. This choice of law does not deprive consumers residing in another country of mandatory consumer protections available under the laws of their country of residence.

Disputes may be brought before a competent court in accordance with applicable Finnish and European Union rules.

20. Changes to These Terms

We may update these Terms & Conditions when necessary. The terms in effect when your order was placed will apply to that order.

21. Contact

Questions concerning orders, returns or these Terms & Conditions may be sent to:

Cherienaomi.com
Vossen Capital Group Oy
Kiveriönkatu 23 B13, 15200, Lahti
support@cherienaomi.com